A careful tool for a permanent medium.

These Terms govern your use of TweetGuard and its AI-assisted X reputation-audit services. They do not limit rights that cannot legally be waived.

1. Acceptance

By accessing or using TweetGuard, creating an account, requesting an audit, purchasing a plan, uploading an archive, or connecting X, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.

2. Eligibility and Account Security

You must be at least 18 years old and legally able to enter into these Terms. You must provide accurate information, protect your authentication credentials, and promptly notify us of unauthorized account activity. You are responsible for activity performed through your account.

3. Service Description

TweetGuard retrieves public X information, applies AI-assisted context analysis, presents a private audit report, processes eligible X archive uploads, and provides user-authorized deletion tools where supported. It also offers Brand Shield, an organization brand-monitoring service that periodically retrieves public mentions of a company's own X handles, @mentions, brand keywords, and publicly posted executive handles. The service may change, be unavailable, or be limited by third-party APIs, quotas, policies, outages, or account permissions.

4. Authorization and Acceptable Use

You may audit a handle only when you have a lawful and legitimate reason to do so. You may connect only an X account you control or are expressly authorized to connect. For Brand Shield organization monitoring, the organization owner may monitor only the organization's own public footprint — its handles, @mentions, brand or product keywords, and publicly posted executive or founder handles — and may invite members with limited roles. Brand Shield must not be used to monitor employees, candidates, or private individuals, and never for harassment, stalking, doxxing, discrimination, surveillance, impersonation, unauthorized access, political manipulation, unlawful profiling, or collection of private or sensitive information.

You must comply with X's terms and developer policies, Creem's terms and acceptable-use rules, applicable privacy and data-protection laws, and all other applicable laws. You must not circumvent rate limits, access controls, account restrictions, or provider safeguards.

5. AI Limitations

AI risk scores and explanations are probabilistic assessments intended to support human review. They may be incomplete, inaccurate, biased, or wrong about context. A controversial opinion, political position, or ordinary disagreement is not automatically a risk. You must not use TweetGuard as the sole basis for employment, housing, credit, insurance, education, legal, medical, or other high-impact decisions.

6. Archive Uploads

You represent that you are authorized to upload and process an X archive. You must not upload files containing unrelated private data, malware, or data you have no right to process. Archive processing is subject to file-size, format, safety, and provider limits. A Full Cleanse report describes the scan scope and date; it does not guarantee a permanently clean digital history. Confirmed deletion is subject to a fair-use allowance and provider acceptance.

7. Deletion Actions

Deletion is permanent and may not be recoverable. TweetGuard deletes only posts that the connected X account owns, after official OAuth authorization, ownership checks, eligibility checks, and your explicit confirmation. An AI score alone never authorizes deletion. We do not guarantee that X will accept every request or that a deleted post cannot exist in third-party copies, archives, screenshots, or caches.

8. Plans, Checkout, and Refunds

Plan prices, limits, and capabilities are shown on the pricing page. Paid personal audits are one-time products unless a page expressly states otherwise. Creem acts as Merchant of Record and processes checkout, taxes, payment methods, refunds, and disputes under its applicable terms. Access is granted only after a verified Creem webhook confirms payment; a browser redirect alone does not establish payment.

Third-party payment fees, tax treatment, currency conversion, refund eligibility, and chargeback processes are governed by the applicable Creem checkout and purchase terms. Contact us promptly for a billing issue and do not share payment credentials with TweetGuard.

Brand Shield pilot

The Brand Shield pilot is free for the stated trial period, requires no payment method, and does not auto-convert or auto-charge. When a pilot ends, monitoring pauses; the organization dashboard and reports produced during the pilot remain available to the account that created them. Continued monitoring after a pilot requires an active Brand Shield subscription chosen by the organization owner.

Brand Shield subscriptions

Brand Shield plans are billed monthly in advance through Creem and may be cancelled at any time; cancellation stops future billing and monitoring continues to the end of the paid period. Plan limits — including monitored target counts, competitor benchmarks, alert delivery, X-ray cadence, and white-labeling — are enforced server-side from the purchased plan. An organization may add or remove monitored targets at any time within its plan limit, and must only monitor targets described in Section 4. If a plan is downgraded or cancelled, targets beyond the plan limit may be paused. We may pause or restrict monitoring that violates these Terms or provider policies.

9. Intellectual Property and User Content

TweetGuard and its software, design, branding, documentation, and underlying technology are owned by TweetGuard or its licensors. You retain rights in information you submit or authorize us to process. You grant TweetGuard a limited, non-exclusive, worldwide license to process that information solely to provide, secure, improve, and support the service, subject to the Privacy Policy.

10. Third-Party Services

TweetGuard depends on Supabase, Vercel, TwitterAPI.io, our AI provider, Creem, X, email providers, and other third parties. Their availability, prices, policies, permissions, and data handling are outside TweetGuard's control. A failure or policy change by a third party may delay, limit, or prevent an audit, checkout, OAuth connection, or deletion.

11. Suspension and Termination

We may suspend or terminate access, cancel queued work, or refuse service when necessary to prevent abuse, comply with law or provider policy, protect users, address security risk, collect unpaid amounts, or operate the service. You may stop using TweetGuard and request account-data deletion subject to legal, security, and transaction-retention requirements.

12. Disclaimers

To the maximum extent permitted by law, TweetGuard is provided on an "as is" and "as available" basis without warranties of uninterrupted availability, accuracy, completeness, fitness for a particular purpose, non-infringement, career protection, reputation protection, or deletion success. TweetGuard is not a law firm, public-relations firm, employment screener, insurance product, or substitute for professional advice.

13. Limitation of Liability

To the maximum extent permitted by law, TweetGuard and its service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for reputational, employment, business, data, or opportunity loss arising from use of the service, AI results, third-party services, or deletion actions. To the maximum extent permitted by law, total liability for a claim relating to TweetGuard will not exceed the amount you paid to TweetGuard for the affected service during the twelve months before the event giving rise to the claim.

14. Indemnity

To the maximum extent permitted by law, you agree to defend and indemnify TweetGuard and its service providers from claims, losses, liabilities, costs, and expenses arising from your breach of these Terms, unlawful or unauthorized use, submitted content, misuse of reports, or violation of a third-party right or policy.

15. Governing Terms and Changes

These Terms do not limit rights that cannot lawfully be waived, including mandatory consumer or data-protection rights. Disputes will be handled under applicable law and by a competent forum, subject to those mandatory rights. We may update these Terms by posting a revised version and changing the effective date.

16. Contact

For questions about these Terms, use the support channel provided with the service.